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For Our Guests

GUEST SERVICES
Our guest concierge services cater to those guests who would like additional service provided during their stay. Services include:

Housekeeping/ Turn Down Service. Additional daily or weekly housekeeping services are available. Turn down services includes changing the sheets, fluffing the pillows, tidying up the house, and washing the dishes. Rates vary depending on property.

Transportation. Door-to-door transportation services can be arranged for you. Please let us know the form of travel you prefer, (Limo, Van or private car) and we can assist in the arrangements Rates vary.

Grocery Service Let us pick up perishable, non-perishable food items and stock them in your home prior to arrival. $125 + cost of groceries

Flower Delivery Fresh flower arrangements are always a welcome and beautiful addition to your home away from home. From orchids to roses, we will adorn your home with the natural beauty of fresh flowers. You may also choose to surprise your special someone with roses or other fresh flowers. Rates vary, call us for a quote

Bar Service Put in your drink order and have your favorite wines and spirits waiting for you on the bar when you arrive. (Based on local availability) $75 + cost of drinks

The costs associated with the different types of services vary by property and scope of work. Whatever your needs are, it is likely we can accommodate them. Please contact us for a detailed quote and to learn more about our services..

GUEST FAQ
How Do I Reserve This Home?
Online booking is available 24 hours a day, 7 days a week on the website. If you do make a reservation online, a representative of guest services will contact you to confirm your rental within 48 hours. The reservation is not final until your reservation deposit and signed rental agreement have been received. Once approved, the reservation is subject to all terms, conditions and policies. To make a reservation, 50% of the total booking is required. The remaining balance is due 30 days prior to arrival. If your arrival date is less than 30 days from the date of making your reservation, full payment will be due at the time of your reservation. Your remaining balance shall be charged to your credit card 30 days prior to your arrival date without further notice. If your credit card is declined and you do not make other arrangements to make final payment within 3 business days of notice, Vacation Living may in its sole discretion deem the reservation incomplete and void. Access Codes/Keys will not be issued until Final Payment is fully deposited and cleared by our bank. Acceptable payment methods include check, money order, American Express, Visa, MasterCard or Discover. Reservations may be made up to one year in advance.

What Forms of Payment Are Accepted?
Acceptable payment methods include check, money order, American Express, Visa, MasterCard or Discover. If you pay via check, money order or wire transfer, a valid credit card is also required to be on file for incidentals.

Is Housekeeping Included During our Stay?
All of our homes are serviced prior to your arrival and after your departure. Additional housekeeping services during your stay are available at an additional charge.

Are Pets Allowed?
Pets are allowed in pet friendly approved homes with the prior written consent of Vacation Living.

What Amenities Are At The Homes?
All of our homes are privately owned and are decorated and furnished to suit the owner's taste and needs. Accommodations and amenities vary greatly. Please make sure that to inquire about your specific needs.

Do All Homes Have Internet?
Yes. All of our homes provide access to high speed internet or wireless internet access. Check individual property listing pages for specifics.

What Is The Transient Occupancy Tax (TOT)?
Different municipalities have different requirements as to the TOT. The TOT varies from 0%-15% depending on the jurisdiction. Transient Occupancy Tax (TOT) applies to all rents for rentals less than 30 consecutive days. Note: Tax rates are subject to change without notice at the will of the local municipalities and respective states.

What Are Check In And Check Out Times?
CHECK IN

Check-in begins at 4:00 p.m.

Early check-in is often not possible; therefore, we encourage you to enjoy our shopping districts, museums and local attractions if you arrive in the area early.

Our housekeeping standards may require extra cleaning time for some properties, which may delay check-in.

Although keys and/or key codes will be released at 4:00 p.m., no guarantee is made that final housekeeping will be complete by 4:00 p.m.

CHECK OUT

Check-out time is 11:00 a.m. Late check out without prior authorization will result in a charge of an additional night's stay.

If you would like to request an early check in or late check out, please contact our office to get written confirmation of approval. Such permission will typically be granted if the property is available.

Is It Easy To Get Groceries Delivered?
Yes, we can deliver groceries to your home prior to your arrival. Even if you plan to cook your own meals, we would be happy to stock the refrigerator and cupboards with your favorite foods and beverages in advance of your arrival. Our staff can help you with your grocery order list, and arrange for delivery in advance of your arrival.

Can We Have A Party?
Our homes are located in residential communities and most of the neighboring homes are owner occupied. In order to maintain peace and happiness in the neighborhood we do not allow parties, loud gatherings or events except by special permission. Any use of the rental property for a purpose other than residential use for a family vacation must be approved in writing by Vacation Living.

What Is the Cancellation Policy?
A 60 day Notice of Cancellation is required on all bookings to avoid any balance due charges. After the 60th day prior to check in, 20% of the booking is non-refundable but the remaining nights will be fully refunded. After the 30th day prior to check in, there are no refunds. In all cases, there is a non-refundable booking fee of $50 should the booking be cancelled for any reason.

What Happens If There Is Damage To The Home?
By signing your lease agreement, you agree to indemnify Vacation Living and the Owner for any damages to the rental property, including damages to furnishings and household items, which are a result of your occupancy, excluding normal wear and tear. Damage will be charged to the credit card on file or, if you are covered by the damage waiver , damage will be covered to those policy limits so long as you report the damage prior to your departure.

How Does The Accidental Damage Waiver Protect Me?
Accidents do happen. This accidental damage plan is provided to our guests so that they have the peace of mind that insurance is included with their reservation. A $49 nonrefundable Damage Waiver Fee is required for all reservations. Lessor requires a valid Visa, Master Card or Discover Card number on file in addition to the $49 Damage Waiver Fee. The Damage Waiver Fee is a nonrefundable Fee that relieves Lessee of the cost for unintentional and incidental damage to the Rental Property and its contents, not to exceed the amount of coverage (up to $1,500.00 of unintentional damage). Any damage in excess of this amount remains the responsibility of Lessee.

What Happens If There Is A Maintenance Issue?
We make every effort to keep each property and its equipment in good working order. Should there be a maintenance issue, we will strive to make any repairs as soon as possible.

What Are The Standard, Peak and Holiday Rates?
Rates change by season and length of stay. Rates are subject to change anytime prior to signing your Rental Agreement. Rates are shown on the website for each property. No refunds or adjustments will be made for rate changes that take place after the date the reservation is made.

What If The Home I Rent Is Listed For Sale?
Some of the houses we manage may be available for sale during your stay. If you are staying in a property that is for sale, scheduled showings will be made on a turnover day so as not to intrude on your vacation. Should a request be made to see the property during your stay, you will be contacted in advance by Guest Services.

If I Forgot Something, Is There a Lost And Found?
Yes. If you've left something behind on your visit and we find it, we will contact you and arrange to have it shipped back to you. We will charge the credit card we have on file for you the cost of the shipping plus a $10 service fee.

The cost of checking baggage on your airline can sometimes be more than postage. With advanced notice, we can arrange to receive your items and have them delivered to your home prior to your arrival. Please contact our Guest Services Team to make arrangements for shipping.

Do You Offer Discounts or Specials?
We do offer different specials throughout the year, which are listed on our specials page of our website. Some owners also offer different specials which are advertised on each individual home's page. Specials cannot be combined and can only be applied to new reservations.

What Are the Check-Out Procedures?
We want you to enjoy your stay right up until the moment of your departure. You will find at your respective rental property a short list of requested check out procedures

Vacation Living LLC 269 NE 2nd Avenue Ste. 49 Delray Beach, Florida 33444 +1 (561) 316-3588 vacationlivingla@gmail.com

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